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Terms & Conditions

These terms set out the basis on which Pelangi provides consulting services and on which visitors use our website. Please read them carefully before engaging our services.

Last Updated: 8 May 2025

Effective Date: 8 May 2025

1. Definitions

In these Terms and Conditions, the following words carry the meanings assigned to them below unless the context requires otherwise.

  • "Agreement" means these Terms and Conditions together with any engagement letter, invoice, or written scope agreed between you and us.
  • "We / Us / Our / Pelangi" refers to Pelangi, a business consulting practice registered and operating from No. 47, Jalan Tebrau, 80300 Johor Bahru, Johor, Malaysia.
  • "You / Client" refers to the individual or entity accessing our website or engaging our services.
  • "Services" refers to the consulting, advisory, and mentorship services offered by Pelangi, including Pull Up a Chair, Guided Review, and Mentorship Partnership.
  • "Website" refers to the website operated at https://pelangimys.pro.
  • "Content" refers to all text, materials, guidance, written summaries, and documents produced by Pelangi in the course of delivering Services.

2. Acceptance of Terms

By using our Website or engaging our Services, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please do not use our Website or engage our Services.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are engaging Services on behalf of a business, you confirm that you have authority to bind that business to these Terms.

3. Service Description

Pelangi offers business consulting and mentorship services to small business owners in Malaysia. Our three service offerings — Pull Up a Chair (RM 690), Guided Review (RM 1,850), and Mentorship Partnership (RM 3,400) — are described on our Solutions page.

Services are delivered in-person or remotely as agreed. We reserve the right to modify service availability, content, or delivery methods with reasonable notice. Services are currently available to clients based in Malaysia.

4. Your Responsibilities

Acceptable use

You agree to use our Website and Services honestly and in good faith. You must not misrepresent your business situation, provide false information, or use our guidance for unlawful purposes.

Prohibited conduct

  • Copying, reproducing, or distributing materials we provide without written permission.
  • Using our Website to transmit spam, malware, or any content intended to harm others.
  • Attempting to gain unauthorised access to our systems or data.
  • Engaging our Services on behalf of a competitor with intent to misappropriate our methods or materials.

Information accuracy

The quality of advice we provide depends on the accuracy and completeness of information you share with us. You are responsible for the accuracy of information you provide and for implementing any guidance you choose to follow.

5. Intellectual Property

All content on our Website — including text, design, graphics, and methodology frameworks — is the property of Pelangi and is protected by applicable intellectual property laws.

Written materials, session summaries, and reviews produced during your engagement are provided to you for personal and business use only. They may not be reproduced, shared publicly, or attributed to Pelangi in marketing materials without our prior written consent.

Nothing in these Terms transfers ownership of Pelangi's intellectual property to you. You receive a limited, non-exclusive, non-transferable licence to use materials we produce for you solely for your own business purposes.

6. Payment Terms

Fees

Fees for each service engagement are as stated on our Solutions page and confirmed in writing prior to commencement. All fees are quoted in Malaysian Ringgit (RM) and are inclusive of GST where applicable.

Payment

Payment terms are confirmed at the time of engagement. For single-session services, payment is due prior to the session. For multi-session engagements, a schedule will be agreed in advance. Accepted payment methods include bank transfer (Maybank, CIMB, Public Bank) and e-wallet transfers as confirmed at booking.

Cancellation and rescheduling

Sessions cancelled with at least 48 hours' notice may be rescheduled without charge. Cancellations with less than 48 hours' notice may be subject to a session fee. If Pelangi cancels a session, it will be rescheduled at your convenience at no additional cost.

Refunds

Where an engagement is terminated before completion and you have paid in advance, a proportional refund will be calculated based on work completed. Refunds are processed within 14 business days.

7. Service-Specific Terms

Pull Up a Chair

This is a single-session engagement. The written reflection and practical suggestions will be delivered within five business days of the session. The session is available by appointment and is suitable for one business owner or decision-maker per session.

Guided Review

This is a five-week engagement. Scope and session scheduling will be agreed at the outset. The written summary will be delivered within seven business days of the final session. Changes to scope after commencement may affect the timeline and fees.

Mentorship Partnership

This is a six-month advisory engagement. Monthly sessions will be scheduled in advance. Quarterly reviews will be delivered in written form. Either party may discontinue the engagement with 30 days' written notice; fees already paid are non-refundable except as provided in the cancellation and refund terms above.

8. Disclaimers

Our Services are advisory in nature. The guidance and recommendations we provide are based on information you share with us and our general consulting experience. They do not constitute legal, financial, accounting, or regulatory advice, and should not be treated as a substitute for professional advice in those specific fields.

We do not make any representation that following our suggestions will produce any particular outcome. Business results depend on a wide range of factors, many of which are outside our influence or yours.

Our Website and Services are provided on an "as is" basis. We make no warranties, express or implied, regarding the completeness, accuracy, or suitability of the content for any particular purpose.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law, Pelangi's total liability to you arising from or in connection with these Terms or your use of our Services shall not exceed the total fees paid by you for the specific engagement giving rise to the claim in the twelve months prior to the claim.

We shall not be liable for any indirect, consequential, special, or incidental loss including loss of profit, revenue, business opportunity, or goodwill, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such loss.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

10. Confidentiality

We treat all information you share with us as confidential. We will not disclose your business information, financial data, or personal circumstances to third parties without your consent, except where required by law or where necessary to deliver the Services (e.g., to a sub-contractor under a binding confidentiality obligation).

You agree to treat as confidential any proprietary frameworks, methodologies, or materials that we share with you in the course of service delivery.

11. Termination

Either party may terminate an engagement by providing written notice. Pelangi may terminate immediately if you breach these Terms, fail to make payment, or act in a manner that makes the working relationship untenable.

On termination, all outstanding fees for work completed to that point become immediately due and payable. Clauses relating to intellectual property, confidentiality, disclaimers, and limitation of liability survive termination.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be referred to informal negotiation between the parties. If a resolution is not reached within 30 days, either party may refer the matter to mediation before the Asian International Arbitration Centre (AIAC) in Kuala Lumpur, or to the courts of Malaysia with jurisdiction over the matter.

You agree that the courts of Malaysia shall have exclusive jurisdiction to resolve any disputes not settled through mediation.

13. General Provisions

  • Entire agreement: these Terms, together with any engagement letter, constitute the entire agreement between you and Pelangi for the Services described.
  • Severability: if any provision is found to be unenforceable, the remaining provisions continue in full force.
  • Waiver: our failure to enforce any provision does not constitute a waiver of our right to enforce it in the future.
  • Assignment: you may not assign your rights or obligations under these Terms without our written consent. We may assign our obligations to a successor entity.
  • Notices: notices under these Terms should be sent by email to [email protected] or by post to our registered address.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page and, where the changes are material, we will make reasonable efforts to inform active clients. Continued use of our Website or Services after changes are posted constitutes acceptance of the revised Terms.